service faq

Answers to the most common questions that we receive about the detailing services we offer can be found in this section, along with more detailed information about the methods and products we use. However, because detailing is such a broad subject we know that we will not have covered everything in as much detail as some customers would like. Therefore, if you have any additional questions please do not hesitate to get in touch or pop in for a chat - we are here to help.

1. what is the difference between mobile detailing and your shop detailing?
Traditional mobile services are usually based on low cost, low quality wash and wax services aimed at the masses. However, there are now an ever increasing number of detailing services being offered to more discerning customers, with a shift in emphasis towards specialist techniques such as paint correction and the use of premium products for paint protection. Such services are much more time consuming and require a much greater degree of skill, meaning that they are usually more expensive. However, because the value of used vehicles is greatly affected by the condition of the bodywork, wheels and interior, such work usually pays for itself, particularly on prestige and performance vehicles.

2. there are numerous detailers to choose from; why use detail werkz dallas?
Very few detailing companies in the US offer the same level of professionalism and commitment to their trade as ourselves. We have invested heavily in specialist premises and equipment, formal training, bespoke products and comprehensive all risks insurance cover in order to ensure that our customers are in skilled and safe hands. Potential customers should note that we are not amateur enthusiasts; we have a wealth of experience and detailing is our full time profession. Please see the why choose us section of the website for more details.

3. your prices appear to be quite expensive; how do you justify them?
Our pricing structure is based around our standard hourly labour rate of $50.00. This in itself is not expensive; most main dealerships charge two to three times as much for labour on repairs and servicing, and their work is no more skilled than our own. Time is the key reason why our prices seem to be high, because it takes on average 3 hours to do a Protection Detail, 6 hours to do an Enhancement Detail and between 24-40 hours to do a Correction Detail. Rather than charge an hourly rate, we instead prefer to operate a fixed pricing structure, so as to ensure that our customers know exactly what they will be paying in advance, no matter how long the detail actually takes (and some have been known to take well over 40 hours!).

How do we justify our prices? Firstly, because we have proven ourselves publicly to be the most talented professional detailers in the Dallas/Ft Worth area, delivering outstanding results on every single detail that we undertake - please see the examples of our latest work that demonstrate this. Secondly, because the high quality of our work frequently adds considerable value to the vehicles we work on, meaning that such work largely pays for itself; in one recent case, the owner of a Aston Martin DBS secured one thousand dollars over the best book price for his car at a main dealership as a direct result of our work, making a healthy profit in the process. Thirdly, because we are experienced professionals who understand the importance of trust and respect, and who have invested heavily in specialist facilities, equipment and all risks insurance cover in order to ensure that our customers and their vehicles are in the safest of hands.

4. my car is brand new; should i get it detailed and, if so, what would the benefits be?
Sadly, it is all too common for brand new vehicles to be delivered to customers with any number of defects present in the paint, such as fine scratches and polishing holograms leftover from the production line. It is equally disappointing that many dealerships do not have the time or skills available on-site to correct these defects prior to handover; instead, all that is typically offered is a basic mobile companies (which often does more harm than good) and a low quality 'lifetime' protection package. We are happy to take on preparation work for new car deliveries and ensure that you receive your vehicle in perfect condition with the very best surface treatments applied from the outset. Protecting the bodywork and alloy wheels properly from day one will ensure that they remain easy to keep clean over the first six to twelve months of ownership, and will also help to prevent harmful acidic contaminants like bird droppings and bug remains from etching the paint.

5. if i have my paint corrected, will the swirl marks ever reappear?
Maintaining paint to a high swirl free standard is dependent on two key factors. The first is the use of high quality car care products, whose properties are proven, and the second is good technique, which must be learnt. Based on our experiences with our own cars and overseeing maintenance plans for our customers, we have found that it is possible to keep paint swirl free up to two years at a time, even with regular washing. Many of the techniques we advocate for safe and effective washing can be found in the relevant guide in the car care advice section of our website. In addition, we are always happy to offer detailed advice (and even hands on tuition if necessary) in order to ensure that our customers are able to safely and effectively maintain the finish we leave them with.

6. the bodywork on my car is full of heavy swirl marks and fine scratches; is it to late to correct it?
It is never too late to make a vast improvement to the condition of sound paint by careful machine polishing and wetsanding. In cases where sub-surface defects are very severe, the limiting factor is always paint depth. If the defects lie wholly within the uppermost layer of paint (either the pigment layer in older single stage paint systems or the clearcoat in modern paint systems) then there is a very high likelihood of achieving a 95% level of correction or better. In cases where such defects penetrate to no more than 10% of the depth of the uppermost layer of paint, then there is a very high likelihood of achieving a near perfect level of correction. Indeed, many of our customers have been completely amazed at the level of correction we can achieve and in numerous cases we have done away with the apparent need for bodyshop attention; please see examples of our latest work that demonstrate this.